1. What types of pillows does MoonMode offer?

We offer a wide range of pillows, including memory foam, down-alternative, ergonomic, adjustable-fill, travel, and decorative pillows. Each type is designed to suit different sleep styles and support needs.

2. How do I choose the right pillow for me?

• Consider your sleep position (back, side, stomach): some pillows are firmer, others softer.
• Think about fill type: memory foam provides support, while down-alternative feels plush.
• If you’re unsure, feel free to email us at [email protected] — we’re happy to help you decide.

3. Do you offer a sleep trial?

Yes — for many of our pillows, we offer a trial period (for example, 30–100 nights) so you can try them out and decide if they’re right for you. (If applicable — adjust based on your policy.)

4. What if the pillow isn’t comfortable during the trial?

If you’re within the trial period and not satisfied, just reach out to us at [email protected] with your order number and feedback. We’ll walk you through the return or exchange process.

5. Can I return a pillow?

Yes, return eligibility depends on the pillow type:

• Unused and unwashed pillows can generally be returned within the trial or return window.
• For hygiene reasons, used pillows or those containing certain fill materials may not be eligible for a return (depending on the product).

6. Who pays for return shipping?

Return shipping costs are typically the customer’s responsibility unless the pillow is defective or we sent the wrong item. We recommend using a trackable shipping method so you can monitor the return.

7. How do I start a return or exchange?

To initiate a return:

1. Email us at [email protected] with your order number, reason for return, and whether you want a refund or exchange.
2. We will send you instructions on where to send your return.
3. Please pack the pillow securely in its original packaging if possible.

8. How long does it take to process a refund?

Once we receive and inspect your return, approved refunds are typically issued to your original payment method within 5–10 business days (depending on your bank or payment provider).

9. What if my pillow arrives damaged or defective?

If your pillow arrives with damage or a manufacturing defect:

• Email us at [email protected] within 48 hours of delivery.
• Please include your order number and photos of the issue.
  We will arrange a replacement or refund promptly.

10. Do you offer a warranty for your pillows?

Yes, some of our pillows come with a limited warranty (e.g., 1–3 years) against manufacturing defects. The exact warranty period depends on the pillow model. Please contact us at [email protected] for details.

11. How should I care for and clean my pillow?

• Use a removable pillowcase or pillow protector to reduce dirt and sweat.
• For down-alternative or memory-foam pillows, follow the care instructions on the product page (some may be machine washable, others spot-clean only).
• Air out your pillow occasionally to keep it fresh.

12. Can I track my order?

Absolutely! Once your order ships, we will send a confirmation email with a tracking number so you can monitor delivery.

13. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure online payment options. All transactions are encrypted for your safety.

14. Who can I contact for more help?

If you have any other questions or need assistance, email our customer support team at:
📧 [email protected]
We aim to respond within 24–48 hours.