Shipping & Delivery

Thank you for shopping at MoonMode. Our goal is to deliver your pillows quickly and safely, while keeping you informed every step of the way. Below is our shipping policy.

1. Order Processing

• Orders are typically processed within 1–2 business days (Monday to Friday), excluding holidays.
• During peak seasons or promotional events, processing may take up to 3 business days.
• Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Shipping Destinations & Methods

We ship to most locations domestically and internationally:

• Domestic (within [Your Country]): We offer multiple shipping options at checkout (e.g., standard, expedited).
• International: We deliver to many countries; delivery time and shipping costs will vary based on the destination and selected method.

3. Estimated Delivery Times

Here are typical delivery estimates:

Please note: delivery times may vary due to factors beyond our control, such as customs delays or carrier issues.

4. Shipping Costs

• Shipping charges are calculated at checkout, based on:
  • Destination address
  • Package weight and dimensions
  • Selected shipping method
• Occasionally, we may offer free shipping promotions. These will be clearly displayed on our website when active.

5. Customs, Duties & Taxes

• For international orders, you may be responsible for import duties, taxes, and any handling fees charged by your country’s customs office.
• These fees are not included in your order total and are your responsibility to pay.

6. Order Tracking

• After your order ships, you will receive a shipping confirmation email containing a tracking number.
• Please allow 24–48 hours for the tracking information to become active.
• Use the tracking number to monitor the status of your delivery.

7. Lost, Delayed, or Damaged Packages

If you experience any issues with your shipment, such as delay, loss, or damage:

1. Check the tracking information first for updates.
2. Contact us at [email protected], providing:
   • Your order number
   • A brief description of the issue
   • Photos (if the item is damaged)
3. We will work with the carrier to investigate and resolve the issue, and take steps to make it right (replacement or refund, depending on the situation).

8. Incorrect or Incomplete Addresses

• Please ensure your shipping address is complete and accurate when placing your order.
• If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend it.
• MoonMode is not responsible for delays or lost packages due to address errors entered by customers.

9. Split Shipments

• If your order contains multiple items, they may be shipped in separate packages for faster delivery.
• You’ll receive tracking numbers for each package, when applicable.

10. Policy Changes

We may update this Shipping Policy at any time. Any changes will take effect immediately upon posting, and the “Last Updated” date will reflect the revision. We recommend checking this page periodically for updates.

11. Contact Us

If you have any questions or concerns regarding shipping or delivery, please reach out to us:
📧 [email protected]